WhatsApp / SMS Booking Agent
Answers new messages right away, asks three short guided questions — need, urgency, time preference — answers FAQs from approved wording, and confirms a booking instead of letting the conversation sit.
BookedLine AI › Guides
The honest answer is a checklist, not a brand name: coverage on the channels customers use, facts the owner approved, human escalation for emergencies, and a log you can check. Here is how BookedLine AI’s setup measures against that checklist — with its limits stated on the same page.
Short answer: For an HVAC company, the useful setup is not a single chatbot. It is a front desk that covers the channels customers already use — chat and text, email, phone, and the review ask after the job — built from facts the owner approves in writing before launch. BookedLine AI sells that as four separate agents that can be bought one at a time or combined: a WhatsApp / SMS Booking Agent, a Gmail Speed-to-Lead Agent, an AI Voice Receptionist, and a Google Reviews + Reactivation Agent. Plans are published and month-to-month: Reviews + Reactivation $197/mo per location, Front Desk $297/mo per location, and Full Loop $497/mo per location.
Each agent does one job, hands off cleanly, and leaves a record the team can check.
Answers new messages right away, asks three short guided questions — need, urgency, time preference — answers FAQs from approved wording, and confirms a booking instead of letting the conversation sit.
Watches the inbox for new leads. Routine replies go out automatically against a 2-minute target — a target, not a guarantee. Sensitive, angry, or uncertain messages wait for owner approval instead of being guessed at.
Callers reach a disclosed AI receptionist instead of endless ringing. It identifies the reason for calling, captures the details, books or routes under rules the owner approves, and delivers a call summary to the inbox or CRM.
Asks every customer for honest feedback with the Google review link shown for every rating, and re-contacts past customers on a cadence set for the trade, with an opt-out in every message.
The agent’s knowledge is built from the business’s real public information — services, hours, service area, and common questions.
Every fact, price, and answer is reviewed and signed off in writing before launch. Anything unsure is left out or escalated.
After testing against test conversations, the agent starts answering on the channels in the plan, with human escalation on from day one.
Bookings, response times, and reviews, reported monthly from the shared booking log, with any estimate’s assumptions labeled.
The system runs on GoHighLevel for chat, WhatsApp, SMS, voice, and reviews, the client’s Gmail inbox for the email agent, and Stripe for billing. The client keeps their own accounts and their own data.
Stated plainly, because an AI answering page that hides its limits is not quotable for long.
A no-heat call with a vulnerable occupant, a gas smell, or a burst pipe escalates to a human immediately, with a summary. The agent does not sit on an emergency and does not triage it.
If a question falls outside the facts the owner approved, the agent flags it for a human instead of guessing at hours, prices, or policies.
If no leads come in, there is nothing to answer. BookedLine AI sells the answering and booking system, not the outcome.
Healthcare clients are onboarded only on a HIPAA/BAA-covered setup. The standard launch on this page is built for home-service trades — ask by email for the current position on healthcare.
Two questions, answered by email. No call required, at any stage.
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